Privacy Policy & Returns

PRIVACY POLICY

Thank you for visiting our Site. We have created this privacy policy (the “Privacy Policy”) in order to disclose and address how we collect, use, protect or otherwise handle ‘Personally Identifiable Information’ (PII) you provide to us as user of Serenity Bow Wow’s Website. PII, as used in Canadian privacy law and information security, is information, such as a name or mailing address, that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

You agree to this Privacy Policy, in its entirety, when you: (a) access or use this Site; (b) register with the site; (c) place an order; (d) agree to receive e-mail from us by indicating consent on the Site or via any other means; (e) provide any Personally Identifiable Information; (f) sign up to receive offers for free samples, products or discounts; or (g) register for one of our promotions.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle personal information. If you have any questions or concerns regarding this Privacy Policy, you should contact us at info@SerenityBowWow.com.

NOTIFICATION BY OUR WEBSITE

We will notify each user of the following:

• What personal information of yours or a third party is collected      from you by our Website.
• The name of the organization collecting such information.
• How the information is or may be used.
• With whom the information may be shared.
• What choices are available to you regarding the collection, use and      distribution of such information.
• The security procedures that are in place to protect against the      loss, misuse or alteration of the information which is under the control      of our Website.
• How you can correct any inaccuracies in the information you      provide.

INFORMATION COLLECTION AND USE

We collect information when you:

• Register
• Fill out a form;
• Subscribe to a newsletter; or
• Place an order

What personal information do we collect?

When you set up an account/register through our Website or purchase an item from our Website, we collect personal information provided by you voluntarily that may include your:

• first and last name;
• email address;
• billing address;
• shipping address;
• phone number;
• payment information
• items purchased from us.

We use this personal information in order to provide you with the content, subscriptions, goods and services that you request or purchase through our Website. We use your email address to provide you with information about your order and its status and we may occasionally send out emails, including newsletters, to people who have placed an order on-line, with information about other goods and services available on our Website. Your phone number may be used by us in the event that our customer service representatives need to contact you about an order you have placed or to contact you regarding customer offers or information you have requested or we need to provide to you.

THE INFORMATION COLLECTED FROM YOU IS USED IN THE FOLLOWING WAYS:

• To personalize your experience
• To improve the website, including our marketing and advertising      efforts
• To improve customer service
• To administer contests, promotions, or a survey or other site      feature
• To process orders or transactions
• To communicate periodically via email.

In addition, we may collect certain information by automated means such as cookies, web beacons and web server logs.

INFORMATION WE AUTOMATICALLY COLLECT THROUGH YOUR USE OF THE WEBSITE

As you use the Website, certain information may also be passively collected. Through cookies, pixels, beacons, log files and other technologies, we may collect information about how you use the Website. By knowing about you, we can deliver more helpful information, programs, tools and advertisements. Please see the sections regarding cookies and opting out of tracking below for more information.

We:

• Use “cookies” (tracking devices placed on your computer)
• Honor “do not track” signals and do not use advertising when a “Do      Not Track” (DNT) browser mechanism is in place.
• Utilize third-party behavioral tracking.
• Do not sell, trade or otherwise transfer personal information.
• Do not include or offer third-party products or services on our      Site.
• Pursuant to the Canadian Online Privacy Protection Act, agree that      users can anonymously visit our Site.
• Post changes to our privacy policy on our Privacy Policy Page.

REGISTRATION

During registration, a user is required to give contact information, such as name, email address and phone number. This information is used to contact users about the products or services on the Site for which they have indicated interest or placed an order. 

COOKIES

A cookie is a text file stored on the user’s hard drive containing information about the user. The Website creates cookies to record information about a user’s preferences, such as the items you add to your shopping cart, and for security purposes. Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have while using our Site. In addition, the use of a cookie on our Site will enable users to log on without having to reenter their password on each visit and to fully interact with our Website. Most cookies expire after a certain time period. If you wish, you may set your browser to reject all cookies and still view our Website. Cookies placed by Serenity Bow Wow ’s Site are not tied to any personally identifiable information.

You may refuse/block the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Website.

LOG FILES

How does our site handle do not track signals?

We honor do not track signals and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We allow third-party behavioral tracking.

DISCLOSURE OF PERSONAL INFORMATION

Serenity Bow Wow owns and operates the Website and we are the sole owner of the information collected through the Site.

We know how important it is to keep the information you’ve entrusted to us confidential. We will not rent, sell or share your personal information with third parties except as specifically approved through your opt-in agreement or under the circumstances described in this Privacy Policy. If you do not want us to use or disclose personal information collected about you in the ways identified in this policy, you should not use our Website or services.

1. Disclosure for Legal Reasons
   We may disclose and release your personal      information to third parties: (a) to comply with valid legal requirements      such as a law, regulation, search warrant, subpoena or court order; or (b)      in special cases, such as a physical threat to you or others, a threat to      homeland security, to our Website or employees, or to protect our Website,      system or network, our employees, agents, suppliers, licensors, content      providers, and the rights and property of Serenity Bow Wow , or cases in      which we believe it is reasonably necessary to investigate or prevent      harm, fraud, abuse, illegal conduct or a violation or alleged violation of      this policy or other agreement we may have with you.
2. Disclosure for Shipping and Billing Reasons

We use an outside shipping provider such as Canada Post, UPS, FedEx or other courier to ship orders placed on our Website, and eTransfer to bill users/customers for goods and services purchased on through our Website or by telephone. These companies will not retain, share, store or use any of our user’s personal information for any secondary purposes. We partner with other parties to provide specific services that are available on our Website. When a user signs up for these services, we will share the user’s name or other contact information that is necessary for the third party to provide these services to the use. These parties are not allowed to use such personal information except for the purpose of providing these services.

THIRD-PARTY LINKS

Occasionally, at our discretion, we may include links to third-party sites on our Website. These third-party sites have separate and independent privacy policies to which a user is subject. We have no responsibility or liability for the content, operations, and activities of these linked sites and are not responsible for the privacy practices of such other websites and we expressly disclaim any and all liability for the actions of third parties or licensees, including, without limitation, actions relating to the use and/or disclosure of personal information by such third parties or Licensees. We encourage our users to be aware of when they leave our websites and enter a third-party website and to read the privacy statements of each and every website that collects their personal information. Our privacy policy applies solely to information collected by our Website. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about any third-party sites linked to our Site.

SECURITY

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security of our Website, you can contact us.

COMMUNICATIONS FROM OUR WEBSITE

We occasionally send users of our Website information on products, services, special deals, newsletters and e-bulletins. Each user has the option to not receive these types of communications and may request to be removed from our email list(s) or to close his/her registered account (see section titled Choice/Opt-Out below) or unsubscribe from our newsletter and promotional emails by clicking/pressing on the unsubscribe button at the bottom of these emails.

Occasionally, it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an email informing you of such service interruption. Generally, users may not opt-out of receiving these service-related communications. In addition, we communicate with our users on a regular basis to provide requested product information and regarding issues relating to their account via email.

CORRECTION/UPDATING PERSONAL INFORMATION

If a user’s personal information changes or if a user no longer desires to be a registered user, we will enable our users to correct, update or remove from our Website the personal data they provided to us. Such changes can be made either through the information page on our website or by emailing us.

CHOICE/OPT-OUT

When purchasing a product, you are required to register.

According to Canadian law any user may unsubscribe from each e-newsletter, bulletin or other promotional e-mailing by clicking/pressing on the unsubscribe button at the bottom of these emails.

Users who no longer wish to receive our e-bulletins, newsletters or other marketing and promotional materials from us or our partners may opt-out of receiving these communications by replying to any such promotional email indicating your desire to no longer receive such emails or by contacting us.

COLLECTING INFORMATION FROM CHILDREN YOUNGER THAN 19 YEARS OF AGE

Our Website is not directed or intended for children under 19 years of age. We do not knowingly collect personal information from individuals under 19 years of age. If you are under 19 years of age, you should not register or provide personal information on the websites or through the services. If we later obtain actual knowledge that a user is under 19 years of age, we will take steps to remove that user’s personal information from our systems. If you are the parent or guardian of a child whom you believe has disclosed personal information to us, please contact us so that we may delete and remove such child’s information from our systems.

DATA RETENTION

We will retain your information for as long as your user account is active or as needed to provide you services, including fulfilling your orders. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

NOTIFICATION OF CHANGES IN USE OF PERSONAL INFORMATION

Our privacy policy is subject to change. In the event of any change, we will provide notice of such change on our Website. If we want to use your personal information in a manner different from that stated to you at the time you provided such information to us, we will notify you of such change by posting notification of such change on our Website. At such time, you can determine whether you wish to allow us to use your information in this different manner. If you have opted out of all communication with our Website or have deleted or deactivated your account with us, then you will not be contacted and your personal information will not be used.

If you have any questions about this Privacy Policy Contact Us

RETURNS & REFUNDS

All sales are final. Given the nature of our products we are unable to offer returns or refunds. If you find our products have not produced the desired results, please contact us at info@SerenityBowWow.com and we can help assess to give you the best possible outcome! Thank you for your business.